Instructional Designer · Learning Experience Designer
Hi, I’m Gretchen.
I turn complex knowledge into clear, engaging learning experiences — the kind that close real performance gaps, help people grow, and leave them more capable than when they started.
Selected Work
Each piece shows my full process — from needs assessment and design rationale to the final learning experience and evaluation plan.
Rise 360 · Onboarding
A retail onboarding module designed after discovering 30% of new hires quit within 90 days. The course closed the gap between knowing the job and doing it confidently.
Storyline 360 · Compliance
A clinic's 94% quiz pass rate was hiding a 22% spike in incident reports. I rebuilt the training around real decisions — not rules — using branching scenarios in Storyline 360.
Rise 360 · Microlearning
A 42-slide PowerPoint trained call center agents twice a year — and still failed them under pressure. I redesigned it as three 3-minute modules agents can access in the moment they need it.
How I Work
I start with the business problem — not the content. Needs assessment, stakeholder interviews, gap analysis.
Learning objectives tied to performance outcomes. Storyboards, scripts, and interaction maps before a single slide is built.
Scenario-based modules, branching decisions, job aids, and microlearning — built to the environment learners actually work in.
Kirkpatrick L1–4 evaluation baked into every project. I measure behavior change, not just quiz scores.
